Last updated: 21 August 2026
Parkers Roof Care Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we may collect when you visit our website, contact us, request a quotation or use our roofing services, how we use that information, and the rights available to you.
For the purposes of applicable UK data protection law, Parkers Roof Care Ltd is responsible for the personal information described in this policy.
1. Information We Collect
We may collect personal information that you provide directly to us when you contact us by telephone, email, through our website or by any other method.
This may include:
We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited and general website usage information.
2. How We Use Your Information
We may use your personal information to:
We will only use personal information where we have an appropriate reason to do so.
3. Our Lawful Basis for Using Personal Information
Depending on the circumstances, we may process your information because:
It is necessary to take steps at your request or perform a contract.
For example, when you request a quotation, arrange a roof inspection or instruct us to carry out roofing work.
We have a legitimate business interest.
For example, responding to customer enquiries, maintaining business records, improving our services and protecting our business.
We have a legal obligation.
Certain information may need to be retained or processed to comply with tax, accounting, insurance or other legal requirements.
You have given us consent.
Where consent is required, such as for certain marketing communications or non-essential website cookies, you may withdraw your consent at any time.
4. Photographs and Property Information
You may choose to send or upload photographs of your roof, property or roofing issue to help us understand the work you require.
These photographs will normally only be used for purposes connected with your enquiry, quotation, assessment or roofing project.
Please avoid including unnecessary personal information in photographs or uploaded documents.
We will not use identifiable photographs of your property for advertising, portfolio or promotional purposes without an appropriate basis for doing so.
5. Cookies and Website Technology
Our website may use cookies and similar technologies to help it operate correctly, maintain security and understand how visitors use the website.
Some cookies are necessary for the website to function and may be placed automatically.
Where we use cookies that are not strictly necessary, such as certain analytics or advertising cookies, we will seek consent where required.
You can also control or delete cookies through your browser settings. Blocking some cookies may affect how certain parts of the website function.
6. Website Analytics
We may use website analytics services to understand general visitor activity, such as which pages are viewed, how visitors reach the website and how the website performs.
Where analytics technologies require consent, they will only be activated after the appropriate consent has been obtained.
Analytics information is used to improve the performance, usability and effectiveness of our website and marketing.
7. Who We May Share Information With
We do not sell or rent your personal information.
Where reasonably necessary, we may share information with trusted organisations or individuals that assist us in operating our business, including:
Third parties processing information on our behalf are expected to handle it securely and only for the purposes for which it has been provided.
8. Links and Third-Party Services
Our website may contain links to external websites or services, including review platforms, maps, social media services or other third-party websites.
If you follow an external link, the third party may collect information in accordance with its own privacy policy.
Parkers Roof Care Ltd is not responsible for the privacy practices or content of websites operated by third parties.
9. International Data Transfers
Some of the technology or service providers used by our website or business may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place where required by applicable data protection law.
10. How Long We Keep Your Information
We do not keep personal information for longer than reasonably necessary.
The length of time information is retained will depend on why it was collected, whether you become a customer, whether work is completed and whether we are required to retain records for legal, accounting, insurance or regulatory purposes.
General enquiries that do not result in work being carried out may be deleted when they are no longer needed.
Information relating to quotations, invoices, completed work, guarantees, financial transactions or contractual matters may be retained for a longer period where necessary for legitimate business or legal purposes.
When information is no longer required, we will take reasonable steps to delete it securely or anonymise it.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
Access to personal information is limited to people who reasonably require it for legitimate business purposes.
While we take reasonable precautions to protect information, no internet-based system or electronic communication method can be guaranteed to be completely secure.
12. Marketing Communications
We may occasionally contact existing or prospective customers about relevant Parkers Roof Care services where permitted by law.
Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending marketing messages at any time by contacting us or using any unsubscribe option provided within the communication.
Stopping marketing communications will not prevent us from contacting you about an active enquiry, quotation, appointment, contract or roofing project.
13. Your Data Protection Rights
Depending on the circumstances and the applicable lawful basis, you may have the right to:
These rights are subject to certain legal conditions and exceptions.
If you wish to exercise any of these rights, please contact us using the details below.
We may need to confirm your identity before completing certain requests.
14. Automated Decision-Making
We do not normally make decisions about customers that have significant legal or similar effects solely through automated processing.
If this changes in the future, this Privacy Policy will be updated where appropriate.
15. Children's Privacy
Our roofing services are intended for property owners, occupiers, landlords, businesses and other customers requiring roofing services.
Our website is not specifically directed towards children, and we do not knowingly seek to collect personal information from children through the website.
16. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate the matter.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.
Further information about data protection rights and complaints is available from the ICO through its official website.
17. Contact Parkers Roof Care Ltd
If you have any questions about this Privacy Policy, the information we hold about you or how your information is used, please contact:
Parkers Roof Care Ltd
Telephone: 01403 613646
Email: info@parkersroofcare.com
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services or legal requirements.
The latest version will be published on this page and the date at the top of the policy will be updated accordingly.
